The company.
Resolutiion is an AI-driven platform, founded in response to a growing number of dispute and complexity in contract delivery across industries.
My role.
Lead Product Designer. Collaborating with 3 engineers, QA, and AI specialist. Usability with clients.
Outcome.
Built a design system leading to development time cut by 50%, smoother collaboration, and a product that finally felt cohesive for users.
Helped land 2 enterprise clients.
Improved UI to reflect modernity
Challenge 01: Winning clients through design
Before
After
Overview
Business problem
The sales team was struggling to convert enterprise prospects — demos were confusing, and clients worried onboarding would take long.
User problem
New users felt lost: there were no clear tutorials, the product assumed prior knowledge, and usability issues created friction during the trial stage.
Solution
I partnered with the sales team and clients to redesign onboarding, introduce tutorials, and run usability tests that shaped a smoother first-time experience.
Impact
- Helped secure enterprise contracts - Reduced friction during onboarding - Gave sales a stronger story to demo with
My collaborative approach
Joining sales calls
In order to understand sales pain points, I collaborated directly with the sales team. I joined client calls and observed demos to learn where prospects got stuck
Thanks to this, I identified which moments of confusion blocked conversions.
Ideation & design
In order to make onboarding clearer, I designed tutorials and walkthroughs. I created step-by-step guides and contextual tips inside the product.
Thanks to this, new users had a safety net — reducing drop-off in the first sessions.
Usability testing
In order to validate improvements, I conducted usability tests with trial users. I tested early prototypes and iterated based on feedback.
Thanks to this, we caught friction points early and refined flows before scaling.
Collaboration with leadership
In order to align with business goals, I worked closely with leadership. I mapped design improvements directly to client needs discussed in pitches.
Thanks to this, sales could demo features with confidence, showing real value.
Outcome
- Helped secure enterprise contracts
- Reduced friction during onboarding
- Gave sales a stronger story to demo with
Before
After
Challenge 02: Scaling consistency with Design System
Before
After
Overview
Business problem
Rapid product growth left designs inconsistent and handovers slow, with constant back-and-forth between design and engineering.
User problem
Customers experienced a fragmented product: inconsistent UI elements, unpredictable navigation, and reduced accessibility.
Solution
I partnered with the CTO & ran weekly workshops to build a design system that unified components and created a single source of truth.
Impact
- More consistent, higher-quality product. - Development time reduced by 50% - Smoother collaboration between design & dev.
My collaborative approach
Audit
In order to to uncover the scope of inconsistencies, I conducted a design audit. I reviewed existing screens using Nielsen’s 10 heuristics and tested responsiveness across breakpoints.
Thanks to this, I mapped out the gaps — from misaligned flows to duplicated components — and built a clear action plan for repair.
Collaboration with CTO
In order to align design and engineering, I collaborated directly with developers. I conducted 3 weekly workshops and together we defined reusable components and agreed on naming conventions.
Thanks to this, both teams spoke the same language, which reduced friction at handoff.
Building the system
In order to ensure the system was future-proof, I documented guidelines and usage rules. I created accessible Figma libraries and supporting docs that explained not just what to use, but why.
Thanks to this, new team members could onboard quickly and the system stayed sustainable.
Iterative design
In order to roll out adoption smoothly, I introduced the system gradually. I piloted it on a live project, gathered feedback, and iterated before scaling.
Thanks to this, stakeholders could see real value early on, which built trust and accelerated adoption.
Outcome
- More consistent, higher-quality product.
- Development time reduced by 50%
- Smoother collaboration between design & engineering
The above examples have been selected based on confidentiality agreement. If you'd like to see more, please get in touch with me 😊
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